{"id":725,"date":"2018-02-20T14:30:46","date_gmt":"2018-02-20T19:30:46","guid":{"rendered":"https:\/\/mtlcoolprod.wpengine.com\/?page_id=725"},"modified":"2022-08-24T09:24:57","modified_gmt":"2022-08-24T13:24:57","slug":"service-client","status":"publish","type":"page","link":"https:\/\/www.mtlcool.com\/fr\/service-client\/","title":{"rendered":"Service client"},"content":{"rendered":"\t\t<div class=\"et_pb_section et_pb_with_background et_section_regular breadcrumbs_section\">\n\t\t\t<div class=\" et_pb_row breadcrumbs_row\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 breadcrumbs_column\">\n\t\t\t\t\t<div class=\"et_pb_code et_pb_module breadcrumbs_module\">\n\t\t\t\t\t\t<span><span><a href=\"https:\/\/www.mtlcool.com\/fr\/\">Accueil<\/a><\/span><\/span>\t\t\t\t\t<\/div> <!-- .et_pb_code -->\n\t\t\t\t<\/div> <!-- .et_pb_column -->\n\t\t\t<\/div> <!-- .et_pb_row -->\n\t\t<\/div>\n\t\t<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb column_structure=\u00a0\u00bb1_2,1_2&Prime;][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbSERVICE CLIENT\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1><strong><span style=\"color: #00b8dc;\">SERVICE<\/span><\/strong> CLIENT<\/h1>\n<p>Notre \u00e9quipe est \u00e0 l\u2019\u00e9coute pour tout probl\u00e8me technique avec vos \u00e9quipements de r\u00e9frig\u00e9ration.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbtel:4506582344&Prime; button_text=\u00a0\u00bb518 324-2344&Prime; admin_label=\u00a0\u00bb518 324-2344&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb29&Prime; button_text_color=\u00a0\u00bb#000000&Prime; button_bg_color=\u00a0\u00bb#ffb617&Prime; button_border_radius=\u00a0\u00bb9&Prime; button_font=\u00a0\u00bb|600|||||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; button_text_size_tablet=\u00a0\u00bb23&Prime; button_text_size_phone=\u00a0\u00bb16&Prime; button_text_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb button_text_color_hover=\u00a0\u00bb#000000&Prime; button_bg_color_hover=\u00a0\u00bb#00b8dc\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#000000&Prime; button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#00b8dc\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/www.mtlcool.com\/wp-content\/uploads\/2018\/02\/service-client.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; always_center_on_mobile=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; module_id=\u00a0\u00bbget-assistance\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#005aa0&Prime; background_image=\u00a0\u00bbhttps:\/\/www.mtlcool.com\/wp-content\/uploads\/2018\/02\/service-client-motif.png\u00a0\u00bb custom_css_main_element=\u00a0\u00bbbackground-size: contain;||background-position: 0 0;||background-repeat: no-repeat;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_padding_tablet=\u00a0\u00bb||0px|\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbRECEVEZ RAPIDEMENT DE L\u2019ASSISTANCE\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_layout=\u00a0\u00bbdark\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>RECEVEZ RAPIDEMENT DE L\u2019ASSISTANCE<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_padding_tablet=\u00a0\u00bb0px|||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_code admin_label=\u00a0\u00bbFormulaire\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_10_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form btn-right frm_pro_form \" id=\"form_z1rge2\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Service client - FR<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"10\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_10\" id=\"frm_hide_fields_10\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"z1rge2\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_10\" name=\"frm_submit_entry_10\" value=\"aca5585694\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/725\" \/><div id=\"frm_field_100_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_half\">\r\n    <label for=\"field_91w72\" class=\"frm_primary_label\">Nom\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_91w72\" name=\"item_meta[100]\" value=\"\"  placeholder=\"Nom* :\" data-reqmsg=\"Ce champ ne peut pas \u00eatre vide\" aria-required=\"true\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_101_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_half\">\r\n    <label for=\"field_ogciu2\" class=\"frm_primary_label\">Pr\u00e9nom\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_ogciu2\" name=\"item_meta[101]\" value=\"\"  placeholder=\"Pr\u00e9nom* :\" data-reqmsg=\"Ce champ ne peut pas \u00eatre vide\" aria-required=\"true\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_102_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_half\">\r\n    <label for=\"field_gwp8g2\" class=\"frm_primary_label\">Courriel\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_gwp8g2\" name=\"item_meta[102]\" value=\"\"  placeholder=\"Courriel* :\" data-reqmsg=\"Ce champ ne peut pas \u00eatre vide\" aria-required=\"true\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_103_container\" class=\"frm_form_field form-field  frm_none_container frm_half\">\r\n    <label for=\"field_6i5262\" class=\"frm_primary_label\">Titre du poste\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_6i5262\" name=\"item_meta[103]\" value=\"\"  placeholder=\"Titre du poste :\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_104_container\" class=\"frm_form_field form-field  frm_none_container frm_first frm_half\">\r\n    <label for=\"field_63mft2\" class=\"frm_primary_label\">Quel est le meilleur moment pour vous joindre ?\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_63mft2\" name=\"item_meta[104]\" value=\"\"  placeholder=\"Quel est le meilleur moment pour vous joindre ?\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_105_container\" class=\"frm_form_field form-field  frm_none_container frm_half\">\r\n    <label for=\"field_9dtab2\" class=\"frm_primary_label\">T\u00e9l\u00e9phone\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_9dtab2\" name=\"item_meta[105]\" value=\"\"  placeholder=\"T\u00e9l\u00e9phone :\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_106_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label for=\"field_o4gi02\" class=\"frm_primary_label\">Message\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[106]\" id=\"field_o4gi02\" rows=\"5\"  placeholder=\"Veuilliez nous donner une br\u00e8ve explication de votre probl\u00e9matique, y compris le nom du mod\u00e8le et le num\u00e9ro de s\u00e9rie de votre produit.\" data-invmsg=\"Message est non valide\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_151_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit et_pb_module et_pb_button\" type=\"submit\"  >Envoyer<\/button>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_155_container\">\n\t\t\t<label for=\"field_lmaxo\" >\n\t\t\t\tSi vous \u00eates un humain, ne remplissez pas ce champ.\t\t\t<\/label>\n\t\t\t<input  id=\"field_lmaxo\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[155]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"qLhRYQ6m\/3D0dqCrhprSBqE\/ERK9UYXtiBEb\/mD0kWF9E3Ih8EkXVICTw8ZMQ2fW\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbLES QUESTIONS FR\u00c9QUENTES\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>LES QUESTIONS FR\u00c9QUENTES<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment installer correctement mon refroidisseur d&rsquo;\u00e9cran?\u00a0\u00bb admin_label=\u00a0\u00bbComment installer correctement mon refroidisseur d&rsquo;\u00e9cran?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ol>\n<li>Assurez-vous que la source d&rsquo;alimentation \u00e9lectrique correspond aux exigences indiqu\u00e9es dans la fiche technique ou le manuel de votre mod\u00e8le.<\/li>\n<li>Assurez-vous que votre unit\u00e9 est sur un circuit d\u00e9di\u00e9 et sur un disjoncteur.<\/li>\n<li>Assurez-vous que votre vitrine r\u00e9frig\u00e9r\u00e9e ne se trouve pas \u00e0 proximit\u00e9 de sources de chaleur ou d&rsquo;autres \u00e9quipements expulsant de l&rsquo;air chaud.<\/li>\n<li>Assurez-vous que votre vitrine r\u00e9frig\u00e9r\u00e9e est dans une zone avec un environnement ambiant inf\u00e9rieur \u00e0 75 degr\u00e9s Fahrenheit et 55% d&rsquo;humidit\u00e9.<\/li>\n<\/ol>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbL&rsquo;affichage num\u00e9rique indique une temp\u00e9rature sup\u00e9rieure ou inf\u00e9rieure \u00e0 la temp\u00e9rature d\u00e9sir\u00e9e.\u00a0\u00bb admin_label=\u00a0\u00bbL&rsquo;affichage num\u00e9rique indique une temp\u00e9rature sup\u00e9rieure ou inf\u00e9rieure \u00e0 la temp\u00e9rature d\u00e9sir\u00e9e.\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La temp\u00e9rature indiqu\u00e9e sur le contr\u00f4leur num\u00e9rique n&rsquo;indique pas la temp\u00e9rature int\u00e9rieure du refroidisseur ou du produit \u00e0 l&rsquo;int\u00e9rieur du r\u00e9frig\u00e9rateur. Pour confirmer si votre r\u00e9frig\u00e9rateur maintient la temp\u00e9rature d\u00e9sir\u00e9e, recherchez un thermom\u00e8tre situ\u00e9 \u00e0 l&rsquo;int\u00e9rieur du refroidisseur ou v\u00e9rifiez la temp\u00e9rature du produit.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment puis-je v\u00e9rifier la temp\u00e9rature du produit?\u00a0\u00bb admin_label=\u00a0\u00bbComment puis-je v\u00e9rifier la temp\u00e9rature du produit?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Placer une bouteille d&rsquo;eau dans le r\u00e9frig\u00e9rateur pendant 24 heures puis v\u00e9rifier la temp\u00e9rature de l&rsquo;eau avec un thermom\u00e8tre.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPuis-je utiliser une rallonge ou remplacer le cordon d&rsquo;alimentation par un cordon plus long?\u00a0\u00bb admin_label=\u00a0\u00bbPuis-je utiliser une rallonge ou remplacer le cordon d&rsquo;alimentation par un cordon plus long?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>N&rsquo;utilisez jamais une rallonge. Cela annulera la garantie de l&rsquo;appareil.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment puis-je v\u00e9rifier le statut de la garantie de mon appareil?\u00a0\u00bb admin_label=\u00a0\u00bbComment puis-je v\u00e9rifier le statut de la garantie de mon appareil?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Veuillez trouver le num\u00e9ro de s\u00e9rie sur votre r\u00e9frig\u00e9rateur et appelez-nous sans frais au 1-888-685-8324 ou utilisez le formulaire de contact ci-dessus. L&#8217;emplacement du num\u00e9ro de s\u00e9rie peut varier selon le mod\u00e8le, mais se trouve g\u00e9n\u00e9ralement \u00e0 l&rsquo;arri\u00e8re du r\u00e9frig\u00e9rateur ou sur l&rsquo;un des murs int\u00e9rieurs.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbO\u00f9 puis-je acheter des pi\u00e8ces pour mon \u00e9cran MTL Cool?\u00a0\u00bb admin_label=\u00a0\u00bbO\u00f9 puis-je acheter des pi\u00e8ces pour mon \u00e9cran MTL Cool?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les pi\u00e8ces peuvent \u00eatre achet\u00e9es directement via MTL Cool. S&rsquo;il vous pla\u00eet, appelez-nous sans frais au 1-888-685-8324.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment puis-je obtenir un sch\u00e9ma de c\u00e2blage?\u00a0\u00bb admin_label=\u00a0\u00bbComment puis-je obtenir un sch\u00e9ma de c\u00e2blage?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Veuillez trouver le num\u00e9ro de s\u00e9rie sur votre \u00e9cran et appelez-nous sans frais au 1-888-685-8324 ou utilisez le formulaire de contact ci-dessus. L&#8217;emplacement du num\u00e9ro de s\u00e9rie peut varier selon le mod\u00e8le, mais se trouve g\u00e9n\u00e9ralement \u00e0 l&rsquo;arri\u00e8re du refroidisseur ou sur l&rsquo;un des murs int\u00e9rieurs. En nous fournissant le num\u00e9ro de s\u00e9rie, nous pourrons vous envoyer le bon sch\u00e9ma de c\u00e2blage.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment puis-je savoir si le condenseur est propre ou sale?\u00a0\u00bb admin_label=\u00a0\u00bbComment puis-je savoir si le condenseur est propre ou sale?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La plupart des unit\u00e9s exigent que vous enleviez la grille avant, pour inspecter le condenseur. Retirer la grille avant et inspecter visuellement le condenseur. Nous vous recommandons d&rsquo;utiliser une lampe de poche. Le condenseur peut \u00eatre nettoy\u00e9 avec une brosse ou de l&rsquo;air comprim\u00e9. Veuillez porter des lunettes de s\u00e9curit\u00e9 lors du nettoyage du condenseur.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbCombien de temps devrais-je attendre avant d\u2019allumer l&rsquo;unit\u00e9, suite \u00e0 sa mise en place?\u00a0\u00bb admin_label=\u00a0\u00bbCombien de temps devrais-je attendre avant d\u2019allumer l&rsquo;unit\u00e9, suite \u00e0 sa mise en place?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Le r\u00e9frig\u00e9rateur doit rester immobile 24 heures avant de l\u2019allumer.<\/p>\n<p>Avertissement &#8211; Les pr\u00e9sentoirs r\u00e9frig\u00e9r\u00e9s ne doivent \u00eatre inclin\u00e9s que lorsqu&rsquo;ils sont mis en place. Aucune armoire ne devrait jamais \u00eatre transport\u00e9e sur le c\u00f4t\u00e9 ou en arri\u00e8re.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPourquoi mon refroidisseur ne fonctionne-t-il pas?\u00a0\u00bb admin_label=\u00a0\u00bbPourquoi mon refroidisseur ne fonctionne-t-il pas?\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ol>\n<li>Assurez-vous que le cordon est bien branch\u00e9.<\/li>\n<li>Assurez-vous que le r\u00e9ceptacle est actif et suffisamment puissant.<\/li>\n<li>Assurez-vous que l&rsquo;appareil est allum\u00e9. Certains mod\u00e8les ont des interrupteurs s\u00e9par\u00e9s pour les lumi\u00e8res et pour le syst\u00e8me de refroidissement.<\/li>\n<\/ol>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SERVICE CLIENT Notre \u00e9quipe est \u00e0 l\u2019\u00e9coute pour tout probl\u00e8me technique avec vos \u00e9quipements de r\u00e9frig\u00e9ration. RECEVEZ RAPIDEMENT DE L\u2019ASSISTANCE <div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_10_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form btn-right frm_pro_form \" id=\"form_z1rge2\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Service client - FR<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"10\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_10\" id=\"frm_hide_fields_10\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"z1rge2\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_10\" name=\"frm_submit_entry_10\" value=\"aca5585694\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/725\" \/><div id=\"frm_field_100_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_half\">\r\n    <label for=\"field_91w72\" class=\"frm_primary_label\">Nom\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_91w72\" name=\"item_meta[100]\" value=\"\"  placeholder=\"Nom* :\" data-reqmsg=\"Ce champ ne peut pas \u00eatre vide\" aria-required=\"true\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_101_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_half\">\r\n    <label for=\"field_ogciu2\" class=\"frm_primary_label\">Pr\u00e9nom\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_ogciu2\" name=\"item_meta[101]\" value=\"\"  placeholder=\"Pr\u00e9nom* :\" data-reqmsg=\"Ce champ ne peut pas \u00eatre vide\" aria-required=\"true\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_102_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_first frm_half\">\r\n    <label for=\"field_gwp8g2\" class=\"frm_primary_label\">Courriel\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_gwp8g2\" name=\"item_meta[102]\" value=\"\"  placeholder=\"Courriel* :\" data-reqmsg=\"Ce champ ne peut pas \u00eatre vide\" aria-required=\"true\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_103_container\" class=\"frm_form_field form-field  frm_none_container frm_half\">\r\n    <label for=\"field_6i5262\" class=\"frm_primary_label\">Titre du poste\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_6i5262\" name=\"item_meta[103]\" value=\"\"  placeholder=\"Titre du poste :\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_104_container\" class=\"frm_form_field form-field  frm_none_container frm_first frm_half\">\r\n    <label for=\"field_63mft2\" class=\"frm_primary_label\">Quel est le meilleur moment pour vous joindre ?\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_63mft2\" name=\"item_meta[104]\" value=\"\"  placeholder=\"Quel est le meilleur moment pour vous joindre ?\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_105_container\" class=\"frm_form_field form-field  frm_none_container frm_half\">\r\n    <label for=\"field_9dtab2\" class=\"frm_primary_label\">T\u00e9l\u00e9phone\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_9dtab2\" name=\"item_meta[105]\" value=\"\"  placeholder=\"T\u00e9l\u00e9phone :\" data-invmsg=\"texte est non valide\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_106_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label for=\"field_o4gi02\" class=\"frm_primary_label\">Message\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[106]\" id=\"field_o4gi02\" rows=\"5\"  placeholder=\"Veuilliez nous donner une br\u00e8ve explication de votre probl\u00e9matique, y compris le nom du mod\u00e8le et le num\u00e9ro de s\u00e9rie de votre produit.\" data-invmsg=\"Message est non valide\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_151_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit et_pb_module et_pb_button\" type=\"submit\"  >Envoyer<\/button>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_156_container\">\n\t\t\t<label for=\"field_pqixn\" >\n\t\t\t\tSi vous \u00eates un humain, ne remplissez pas ce champ.\t\t\t<\/label>\n\t\t\t<input  id=\"field_pqixn\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[156]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"qLhRYQ6m\/3D0dqCrhprSBqE\/ERK9UYXtiBEb\/mD0kWExPVqqMWuqTLR9+CmN5BIG\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\nLES QUESTIONS FR\u00c9QUENTES Assurez-vous que la source d&rsquo;alimentation \u00e9lectrique correspond aux exigences indiqu\u00e9es dans la fiche technique ou le manuel de votre mod\u00e8le. Assurez-vous que votre unit\u00e9 est sur un circuit d\u00e9di\u00e9 et sur [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-725","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service client - MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mtlcool.com\/fr\/service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service client - MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.\" \/>\n<meta property=\"og:description\" content=\"SERVICE CLIENT Notre \u00e9quipe est \u00e0 l\u2019\u00e9coute pour tout probl\u00e8me technique avec vos \u00e9quipements de r\u00e9frig\u00e9ration. RECEVEZ RAPIDEMENT DE L\u2019ASSISTANCE LES QUESTIONS FR\u00c9QUENTES Assurez-vous que la source d&#039;alimentation \u00e9lectrique correspond aux exigences indiqu\u00e9es dans la fiche technique ou le manuel de votre mod\u00e8le. Assurez-vous que votre unit\u00e9 est sur un circuit d\u00e9di\u00e9 et sur [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mtlcool.com\/fr\/service-client\/\" \/>\n<meta property=\"og:site_name\" content=\"MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-24T13:24:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/service-client\\\/\",\"url\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/service-client\\\/\",\"name\":\"Service client - MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/#website\"},\"datePublished\":\"2018-02-20T19:30:46+00:00\",\"dateModified\":\"2022-08-24T13:24:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/service-client\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/service-client\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/service-client\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/\",\"name\":\"MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.mtlcool.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service client - MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mtlcool.com\/fr\/service-client\/","og_locale":"fr_FR","og_type":"article","og_title":"Service client - MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.","og_description":"SERVICE CLIENT Notre \u00e9quipe est \u00e0 l\u2019\u00e9coute pour tout probl\u00e8me technique avec vos \u00e9quipements de r\u00e9frig\u00e9ration. RECEVEZ RAPIDEMENT DE L\u2019ASSISTANCE LES QUESTIONS FR\u00c9QUENTES Assurez-vous que la source d'alimentation \u00e9lectrique correspond aux exigences indiqu\u00e9es dans la fiche technique ou le manuel de votre mod\u00e8le. Assurez-vous que votre unit\u00e9 est sur un circuit d\u00e9di\u00e9 et sur [&hellip;]","og_url":"https:\/\/www.mtlcool.com\/fr\/service-client\/","og_site_name":"MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.","article_modified_time":"2022-08-24T13:24:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.mtlcool.com\/fr\/service-client\/","url":"https:\/\/www.mtlcool.com\/fr\/service-client\/","name":"Service client - MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.","isPartOf":{"@id":"https:\/\/www.mtlcool.com\/fr\/#website"},"datePublished":"2018-02-20T19:30:46+00:00","dateModified":"2022-08-24T13:24:57+00:00","breadcrumb":{"@id":"https:\/\/www.mtlcool.com\/fr\/service-client\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.mtlcool.com\/fr\/service-client\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.mtlcool.com\/fr\/service-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.mtlcool.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Service client"}]},{"@type":"WebSite","@id":"https:\/\/www.mtlcool.com\/fr\/#website","url":"https:\/\/www.mtlcool.com\/fr\/","name":"MTL COOL by FENYX TECHNOLOGY SOLUTIONS INC.","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.mtlcool.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/www.mtlcool.com\/fr\/wp-json\/wp\/v2\/pages\/725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtlcool.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mtlcool.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtlcool.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtlcool.com\/fr\/wp-json\/wp\/v2\/comments?post=725"}],"version-history":[{"count":0,"href":"https:\/\/www.mtlcool.com\/fr\/wp-json\/wp\/v2\/pages\/725\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mtlcool.com\/fr\/wp-json\/wp\/v2\/media?parent=725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}