SERVICE CALL

With more than 20 years of existence, MTL Technologies is preparing for a significant growth of its activities. As our dynamic team grows, we are looking for a Technical Support & Service Representative who will work in our technical support and service department:

Responsibilities include, but not limited to:

– Logging Customer Service Requests for our refrigerated displays
– Dispatching 3rd party technicians on-site to diagnose and perform repairs
– Following up with 3rd party technicians
– Providing updates to customers
– Providing Support to technicians on-site
– Verifying 3rd party invoices to ensure fair costs
– Preparing orders and shipment for replacement parts


Skills and Abilities:

– Must have superior communication & customer service skills
– Ability to negotiate customer complaints to a satisfactory resolution
– Ability to negotiate fair pricing for service from 3rd party technicians
– Excellent organizational and follow-up skills


Qualifications and Experience:

– Fluent spoken & written English
– High School Diploma or equivalent; technical or college degree an asset
– Service and technical support experience an asset


Hours:

– Hours for this position are consistent with that of full-time employment, with additional working hours being required during peak seasons.

Interested in joining our team? Please send your resume to info@mtlcool.com or apply here